Integrated Phone Service
 
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Why Integrated Phone Service?

Traditional Phone Services (landline, mobile, internet) are often single dimension, supporting only one voice call through one device on one network.

There is no integration between landline, mobile and internet phones. Managing all the different calls and bills through all those networks is very complex and time consuming. This problem gets much worse for people or organisations with more than one set of mobile and internet phone numbers to manage.

Recent introduction of the internet for the transportation of voice has meant substantially lower phone call rates, but has not improved the total phone call experience much.



OZtell's Integrated Phone Service makes use of the Internet not just in lowering the call costs but also to introduce new features no available previously. Integrated Phone Service users do not just talk passively on the phone but can actively control the whole communcation process.

Integrated Phone Service adds colour to the traditionally straight black and white phone experience by providing an user customisable multi-dimensional phone service.

Integrated Phone Service gives its users the ability to customise their own calling experience and the calling experience of callers to their phone numbers. It let the users handle multiple calls through multiple devices on multiple networks seamlessly.

What is Integrated Phone Service?

Integrated Phone Service allows its users to centrally manage their phone numbers (landline, mobile, internet) across different devices and networks seamlessly. This approach increases the users' reach and control substantially yet saving them time and money significantly.

It automatically handles concurrent incoming and outgoing calls to voice, fax, sms, internet, landline, mobile devices through OZtell's network, public networks or our competitors' networks.

Integrated Phone Service combines Net2MAX's 6 most popular Value-Added Modules together to form the world's most advanced phone service available.

Additonal value-added modules (like conferencing, email, web etc.) can be added at anytime later to further enhance this Integrated Phone Service.

There are many types of Dedicated Numbers in different locations with different features. Integrated Phone Service only bundles two Dedicated Numbers in the five major Australian Cities (Sydney, Melbourne, Brisbane, Perth, Adelaide). Dedicated Numbers are NOT portable by the user to other networks. More details here: http://www.oztell.com/legal_privacy_statement.htm#numbers

Integrated Phone Service consists of

Incoming Communications Outgoing Communications


1. What Integrated Phone Service gives you

1. Internet Phone Module

  • An Internet Phone Number which you can enter into most Internet Phone (VoIP) hardware or software on the market.
  • Optionally, OZtell can provide free Internet Phone software or low cost Internet Phone hardware to you for use with the Internet Phone Number, if required.
  • Sample Internet Phone Number is +899 90111000
  • Click HERE for more details on Internet Phone Number

2. Dedicated Phone Module

  • Two Dedicated Phone Numbers in cities of your choice where people in those cities can call them with the cost of a local call.
  • One Dedicated Phone Numbers is for incoming voice calls. Callers to that number can be transferred to internet phones, normal phones, voice mail, conferences etc.
  • Second Dedicated Phone Number is for incoming fax calls. All fax received on that phone number will be passed to an email address as a file attachment in TIFF or PDF format.
  • Sample Dedicated Phone Number is +612 90111001 (in Sydney Australia)
  • Currently, Integrated Phone Service only bundles two Dedicated Numbers from the five major Australian Cities (Sydney, Melbourne, Brisbane, Perth, Adelaide). Other Dedicated Numebr can be added onto Integarted Phone Service at extra costs.
  • Click HERE for more details on Dedicated Phone Number

3. Access Phone Module

  • Access Phone Module provides a set of Access Phone Numbers for making outgoing calls and the handling of incoming calls. These Access Phone Numbers are ALL toll-free numbers - that is - the caller into the Access Phone Numbers is charged a maximum that of a local call (and in a lot of cases the calls are completely free).
  • Sample Access Phone Number is 138813 in Australia.
  • Click HERE for more details on Internet Phone Number

4. Web Dialer Module

  • A intelligent call controller that gives you Quick Dial and Custom Routing functions.
  • An example of Quick Dial is entering 01 will call normal phone +612 90111000 for you.
  • Another example of Quick Dial is entering 08 will call internet phone +899 060 92176000 for you.
  • An example of Custom Route is if some other provider is offering cheaper rates than Net2MAX to a destination (say UK +44) then you can tell Net2MAX to use your account with that provider to call UK. All calls make by you on the Net2MAX platform to +44 will go through that provider using your account details with them.
  • Click HERE for more details on Web Dialer

5. Fax to Email

  • Maps to your a Dedicated Phone Number in a city of your choice.
    All faxes that are sent to that nominated fax number will be forwarded
  • to your email address as an email with a file attachment.
    Sample Fax to Email operation is a fax sent to +612 90111001 will result it becoming an image PDF file and sent to 90111000@oztralia.com
  • (other email addresses like abc@hotmail.com will also work).
  • Click HERE for more details on Fax to Email

6. Web PABX

  • Maps to your a Dedicated Phone Number in a city of your choice.
    All calls to that nominated voice number will handled by the Web
  • PABX in an intelligent manner.
    Sample Web PABX operation is a voice call to +612 90111000 will result a message being recorded into a voice WAV file and be sent to 90111000@oztralia.com (other email addresses like abc@hotmail.com
  • will also work).
  • Click HERE for more details on Web PABX

Integrated Phone Service makes sure that the SAME number is provided to you consistently across the whole Net2MAX platform for all operations in order to avoid complexity and confusion.


2. Incoming Communications

1. Incoming Voice (Dedicated Phone Number)

  • You Dedicated Phone Number is mapped to your Internet Phone Number.
  • People with Normal Phones (landline and mobile) can ring that Dedicated Phone Number and your Internet Phone will ring.
  • People with Normal Phones will not be charged if the Internet Phone is off-line or if there is no answer on the Internet Phone or if the Internet phone is busy.

2. Incoming VoIP (Internet Phone Number)

  • Initially your Internet Phone Number is set up to use a VoIP protocol called SIP but you can change it to IAX later on, if required.
  • People with Internet Phones (SIP, IAX) can ring that Internet Phone Number and your Internet Phone will ring.
  • People with Internet Phones will not be charged for the call whether it is answered or not.

3. Outgoing Communications

Universal Phone Service preconfigurates the Net2MAX Modules as follows for your OUTGOING communications:

1. Outgoing Voice (Dedicated Phone Number)

  • You can ring people with Normal Phones (landline or mobile) from your Internet Phone.
  • People with Normal Phones (landline and mobile) can ring that Dedicated Phone Number and your Internet Phone will ring.
  • You will be charges according to the Internet Phone rates on the Telephone Rate Web Page

2. Outgoing VoIP (Internet Phone Number)

  • You can ring people with Internet Phones (SIP, IAX) from your Internet Phone.
  • You call will not be charged.