OZtell Superiority


No other phone service in the world even come close to the REACH (you can talk to more people), POWER (you can do more things) or VALUE (you can save more money) that OZtell gives you.


1. Company Superiority

OZtell combines our solid operating history, world leading technology and large global infrastructure to provide such substantial value to our members that our competitors cannot even hope to come close in matching.

    1.1 Solid History

    OZtell supplies Australia's FIRST and LONGEST running Internet Phone Service - since July 1997. For more than 8 years we have been using Internet Phone (also called Voice over IP or VoIP) technologies to deliver the industry's best value phone calls.

    A lot of phone companies (internet based or normal ones) have come and go during those 8 years, but OZtell has grown from strength to strength, benefiting our old customers with STABILITY and new customers with EXPERIENCE.

    While others are just starting to enter the VoIP market (sometimes even falsely claiming to be the first in Australia) OZtell being the true pioneer in VoIP, has gone out in front once again with a newer generation of online technology - Net2MAX.

    Besides a long history of innovation, OZtell also has a long history of customer satifaction (well, or else we won't be around for so long!). OZtell is one of the first members of the Telecommunications Industry Ombudsman and has kept a stellar official record on customer complains through our long history and across our wide user base.

    1.2 Leading Technology

    Most phone companies are consumers of technology (just like you), they buy technology from the same vendors that all their competitors also buy from - resulting in mediocre services, which they then on sell to you.

    OZtell is a producer (not consumer) of technology. This give us ability no just to innovate beyond our competitors but also allow us to develop and enhance our services to more closely match our customers' requirements.

    Our own intelligent Net2MAX Platform, gives the end-users much more PROCESSING and STORAGE capabilities than any other communication services - resulting in smarter services that can do MORE for LESS than our competitors.

    Other phone companies compete mainly on price, OZtell not only beat them on price, but at the same time provide you with offerings that they have not even dreamt of, let alone deploy.

    1.3 Large Infrastructure

    OZtell has substantial infrastructures (systems and networks) around the world in order to deliver a wide range of high performance and stable servies.

    For example, we are the ONLY VoIP company with the infrastructure to offer:

  • Dial-In numbers around whole of Australia (in more than 60 locations)
  • National (138813) and International (+800 4455 1234) Toll-Free numbers
  • Integrated Voice, Fax, PABX, IVR, Web, Email, SMS, Instant Messaging
  • Text to Speech (English and Chinese) - with speech recognition coming
  • Programming access via XML for full interaction with external applications
  • Batch import and export with standard CSV file format (e.g. from Excel)
  • Cash payment via Australia Post (as well as Credit Card, Bank Transfer etc.)
  • Automatic top up of balance with credit threshold monitoring

    OZtell is committed to continuously growing and improving our infrastructure in order to deliver superior performance, quality and reliability.

2. Service Superiority

Other phone services deliver voice calls from point A to point B. Besides delivery of voice, OZtell services also allow the Customisation, Automation and Integration of phone calls.

    2.1 Customisation - means More Power

    No telephone company, in fact no company (not even OZtell) can know or predict exactly what an individual or organisation really wants or needs, now or in the future. OZtell allows the end-users to structure their own communication services for themselves via a number of different mediums (web, email, sms etc).

    For example, OZtell users can select from a range of phone numbers in different cities in real-time and what to do when a call comes in:

  • a voice message recorder
  • a fax machine
  • a normal phone
  • an internet phone
  • a follow-me service (try a list of numbers in seqence)
  • a PABX (ring a group of numbers at the same time pick first one that answers)
  • a audio confernce room
  • a interactive voice respond system (with custom voice menus and rules)

    Users fits the communication services into their lives, rather than the other way around. This results in much faster response to changes, much closer result to intended outcomes, much more privacy, much less dependence on others and much lower costs.

    2.2 Automation - means Less Costs

    Substantial money savings, time savings and increased capacity are achieved when OZtell services act automatically on behalf of the users following their pre-defined rules.

    Using the above "incoming call" example, when people call in to those phone numbers at different times, from different phone numbers, supply different passwords to the system etc. their calls will automatically be answered in different manners. This saves the callee a lot of time and effort in answering, filtering and classifying calls.

    Another example of automation is in making "outgoing calls". The system can automatically select different call rates to different destinations (which user can decide based on call quality, call price and call length).

    This automatic rate select process applies to our competitor's rates as well as OZtell's own rates. So, beside picking OZtell's "per minute rate" for short calls and "flat rate" for long calls, OZtell customers also has the unqiue ability of automatically picking our competitors' rates for certain destinations when that make sense (like when they have cheaper rates or better quality to certain destinations).

    This means OZtell customer can automatically enjoy the maximum savings available whether those savings are from us or our competitors.

    2.3 Integration - means More Reach

    Too much complexity is being created by the increasing number of new communication applications over different mediums using different devices and across different networks. OZtell provides a SINGLE integrated platform covering them all.

    Integration allows the user to reduce complexity and costs by handling all the different

  • Mediums (e.g. voice, fax, video, text, image)
  • Devices (e.g. analog phones, mobiles phones, PDAs, computers)
  • Networks (e.g. traditional, internet, mobile)
  • Applications (e.g. toll-free, broadcast, pabx, conference) centrally in one place.

    Oztell provides substantial convenience and ease of use to the end-users. There is no need to remember different passwords, maintain information (e.g. addresses and phone numbers) in different databases or learn new user-interfaces for different applications. There is no re-entry of data, no separate payment, no time wasted and no errors.

    Rather than being disadvantages by the extra costs and complexity, customers can take advantage of increased functions and decreased costs as a result of the synergy between the different networks.

    OZtell is the ONLY one on earth that can operate across so many different applications, mediums, networks and devices from a single account.

3. Detailed Comparison

To see how far OZtell is ahead of our competitiors, this table compares OZtell Telephone Services with typical Advanced and Basic phone services provided by our competitors.

We are committed to improving the our services continuously, so come back to this table often ... as we pull further ahead of our competitiors, this table is bound to grow bigger and bigger ...


Major OZtell Features
 

OZtell
Online
Platform
 

Competitor
Advanced
Network
 

Competitor
Basic
Network
 
Flexible Phone Number Dialing System
Specify own preferred Internet Phone Number
- Setting same as existing phone numbers or easy to remember numbers
YES no no
Check Sum Protection
- To prevent entry of wrong Internet phone numbers
YES no no
Quick Dial List
- Allows personally defined short-cuts to Internet or Normal phone numbers
YES no no
Communicate with other Internet Phone Networks
Free World Dial (FWD) phone network
- One of the largest Internet phone network in the world
YES YES no
External Account Support
- Allows the use of other competing networks at the same time as OZtell's
YES YES no
Communicate with wide range of Hardware or Software Internet Phones
SIP Phones
- The upcoming standard based Internet phones
YES YES YES
IAX Phones
- A firewall friendly Internet phone with increasing following
YES YES no
H323 Phones
- The first (and still) widely used standard based Internet phone
YES no no
Transparent calling between different SIP, IAX, H323 phones
- Commuicate with anyone independent of whatever Internet phone they are using
YES no no
Phone based CODEC selection
- Supports most CODECs customer specify on their Internet phone settings
YES YES no
Network based CODEC selection
- Allows control of CODECs by customer to override Internet phone settings
YES no no
Communicate using Software Internet Phones on multiple Computer Types
Windows Software Phone support
- Make and receive calls on Windows PCs
YES YES YES
Pocket PC Software Phone support
- Make and receive calls on Pocket PC based PDAs
YES YES no
Linux Software Phone support
- Make and receive calls on Linux PCs
YES no no
Mac OS X Software Phone support
- Make and receive calls on Apple Macs
YES no no
Web Browser Software Phone support
- Make calls by clicking a "phone button" on a web page
YES no no
Supports Local Phone Number Mapping
One Local Phone Number to One Internet Phone Number mapping
- People without Internet Phones can ring Internet phone by ringing Local number
YES YES no
Multiple Local Phone Numbers to Multiple Internet Phone Numbers mapping
- Local numbers from different cities can map to one or more Internet phones
YES no no
Local Phone Numbers can map to mixture of Internet and Normal Phone Numbers
- Allowing ringing of a list of Internet or Normal phone numbers in order or together
YES no no
Local Phone Numbers can map to competing networks
- Internet Phones from other networks (besides OZtell's) can be used.
YES no no
Caller to Local Number not charged if Internet Phone not available
- If the Internet phone is busy, no answer or off line then caller pays nothing
YES YES no
Real-time Selection of Local Phone Numbers from Multiple Cities
- Selection of Local Phone Number can be performed at anytime through the web
YES no no
Supply Different Local Phone Number Identification to Callee in Different Cities
- People can identify and return calls to you by checking their phone records
YES no no
Supports Shared Phone Number Mapping
One Shared Phone Number to One Internet Phone Number mapping
- People without Internet Phones can ring Internet phone by calling Shared Phone Numbers
YES YES no
Multiple Shared Phone Numbers to Multiple Internet Phone Numbers mapping
- Shared-Free numbers from different countries can map to one or more Internet phones
YES YES no
Shared Phone Numbers can map to mixture of Internet and Normal Phone Numbers
- Allowing ringing of a list of Internet or Normal phone numbers in order or together
YES no no
Shared Phone Numbers can map to competing networks
- Internet Phones from other networks (besides OZtell's) can be used.
YES no no
Real-time Selection of Shared Phone Numbers from Multiple Countries
- Selection of Local Phone Number can be performed at anytime through the web
YES no no
Supports Audio Conferencing
Mixed Normal Phone and Internet Phone conference
- Bring people from the Internet and the normal phone network together
YES YES no
Phone Based Conferencing system
- Can use the in-built conferencing feature of most Normal or Internet phones
YES YES no
Network Based Conferencing system
- Allows phones (Normal or Internet) without conferencing feature to be used
YES no no
Supports MORE than 3 parties
- Up to dozens of phones can participate in the conference
YES no no
Web Management of Conference (starting, stopping, muting, kicking etc)
- Powerful control of the conference available on the web
YES no no
Voice Broadcast Support (Different parties can given listen only or talk only restrictions)
- Suitable for one way as well as two way communications
YES no no
Supports Video Conferencing
Mixed Normal Phone (audio only) and Internet Phone (video and audio) conference
- Bring people from the Internet and the normal phone network together
YES YES no
Phone Based Conferencing system
- Can use the in-built conferencing feature of most audio and video phones
YES YES no
Network Based Conferencing system
- Allows phones (audio or video) without conferencing feature to be used
YES no no
Supports MORE than 3 parties
- depending on protocol used, up to dozens of phones can participate
YES no no
Web Management of Conference (starting, stopping etc)
- create and destroy the conference room at any time
YES no no
Supports Facsimile
Virtual Fax Machine
- receive all faxes to Local Phone Numbers in email
YES no no
Fax on Demand
- caller can selectively receive different documents by fax
YES no no
Web to Fax
- send text or image documents as faxes from the web
YES no no
Fax Broadcast
- send faxes to lists of normal and internet fax numbers
YES no no
Fax Status Reports
- give details on status of all faxes sent
YES no no
Supports SMS
Virtual SMS Modem
- receive SMS to shared Mobile Phone Numbers in email
YES no no
SMS on Demand
- caller can selectively receive different documents by SMS
YES no no
Web to SMS
- send text or image documents as SMS from the web
YES no no
SMS Broadcast
- send SMS to lists of normal and internet SMS numbers
YES no no
SMS Status Reports
- give details on status of all SMS sent
YES no no
Call Out Control
Restricts the Normal or Internet Phones numbers that can be dialed
- Useful for limiting calls made by children and employees
YES no no
Control Quality and Costs of a call
- Use high quality for important call and low quality for everyday calls
YES no no
Real-time web based control of both call permission and quality
- Change preferences instantaneously
YES no no
Online Phone Security
Hide your outgoing Caller ID
- Callee with Normal or Internet phones cannot tell who is ringing them
YES no no
Worldwide Caller ID
- See the phone number of the caller even if they are overseas (some cities only)
YES no no
Block incoming calls WITHOUT Caller ID
- Do not get disturbed by strangers who hide their Caller IDs from you
YES no no
Prevent Fake Caller ID
- Callers cannot fake their own Caller ID (especially easy to hack on Internet phones)
YES no no
Disposable PIN for digit (DTMF) entry
- Stolen PINs (by looking over shoulder or tapping phone line) CANNOT be used
YES no no
Secure Automatic Phone Login
- Calls from certain phones can access certain services WITHOUT supplying PINs
YES no no
Interactive Voice Respond
Web Access
- People can have text on a web page read out to them
YES no no
Email Access
- People can have emails in an email box read out to them
YES no no
Calendar Access
- People can have events in your calendar read out to them
YES no no
Voice Library
- People can listen to a selection of voice messages
YES no no
Fax Library
- People can receive a selection of fax messages
YES no no
SMS Library
- People can receive a selection of SMS messages
YES no no
Voice Mail
- People can leave voice message in your email box
YES no no
Voice alert
- Sytsem will ring you and play voice messages people left without you having to check
YES no no
Real-time web based control of all IVR functions
- Change IVR behaviour instantaneously
YES no no
Supports Instant Messaging
One to one Chat
- Ability to type real time messages to each other through computers
YES YES no
Group Chat
- a large number of people can chat to each other simutaneously
YES no no
Instant Message to MSN
- Communicate with people on major instant messaging networks
YES no no
Instant Message to ICQ
- Communicate with people on major instant messaging networks
YES no no
Instant Message to Yahoo
- Communicate with people on major instant messaging networks
YES no no
Windows Instant Message support
- Perform instant messaging with wide range of computer operating systems
YES YES no
Linux Instant Message support
- Perform instant messaging with wide range of computer operating systems
YES no no
Mac OS X Instant Message support
- Perform instant messaging with wide range of computer operating systems
YES no no
Pocket PC Instant Message support
- Perform instant messaging with wide range of computer operating systems
YES no no
Palm OS Instant Message support
- Perform instant messaging with wide range of computer operating systems
YES no no
Web Browser Instant Message support
- Perform instant messaging with popular web browsers
YES no no